Cancellation policy

Some items in our store may be offered as a pre-order. This cancellation policy explains how you can change or cancel these types of purchases.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is currently out of stock or not yet available and will be fulfilled once inventory becomes available.

Full payment will be collected at the time of purchase unless a partial payment option is specifically offered at checkout.

Cancelling Pre-Orders and Unfulfilled Orders

You may cancel any unfulfilled order, including pre-orders, by contacting us through our returns portal:

https://account.agapeprintsdesigns.com

or by emailing: agapepd3signs@gmail.com

Cancellation requests must be submitted before the order has been fulfilled or processed for dispatch.

If your pre-order has not yet been fulfilled, we will process your cancellation request and issue a refund in accordance with our Returns & Refunds Policy.

If your order has not yet been fulfilled, you have the right to cancel it within 14 days of the date your order was placed. To cancel, please contact us via our returns portal at https://account.agapeprintsdesigns.com or by emailing agapepd3signs@gmail.com. Once your cancellation is confirmed, we will issue a full refund, including any standard delivery charges paid, within 14 days.

If a pre-order has already been fulfilled or dispatched, it cannot be cancelled. However, you may be eligible to request a refund or return in accordance with our Returns & Refunds Policy.

Refunds

Approved cancellations of eligible unfulfilled pre-orders will be refunded to your original payment method.

Where required by applicable consumer law, refunds will include standard delivery charges. Additional charges for premium or express shipping services are not refundable.

For further information about returns, refunds, and customer rights, please see our Returns & Refunds Policy.