Shipping policy

Processing Time

The time required to prepare and fulfil an order varies depending on the product.

Our standard processing time is:

1–15 business days

The estimated processing time for your specific order will be displayed at checkout where applicable.

Please note that personalised, custom-made, and made-to-order products may require additional processing time as they are created specifically for you.

Estimated Shipping Time

All orders are shipped using Royal Mail or other trusted delivery partners where appropriate.

Shipping times depend on carrier operating capacity, service availability, and any circumstances outside of our control.

Estimated delivery times:

UK & Ireland:
3–10 business days after dispatch

Please note that delivery estimates are not guaranteed and may be affected by weekends, public holidays, weather conditions, postal delays, or carrier disruptions.

Delivery Confirmation

Orders that are marked as delivered by Royal Mail or our partnered courier services will generally be considered delivered for the purposes of order tracking and fulfilment records.

If your order is marked as delivered but you believe you have not received it, please contact us as soon as possible so we can assist you and investigate the issue with the relevant delivery provider.

A delivery confirmation does not prevent you from contacting us regarding a missing, damaged, or incorrect delivery. Any return, refund, or cancellation rights available under our Returns & Refunds Policy and applicable consumer protection laws remain unaffected.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once an order has been placed, we may not be able to change the delivery address, particularly if processing or production has already started.

If an order cannot be delivered because an incorrect or incomplete address was provided by the customer, a full refund is not guaranteed. We will review each situation individually and advise on the available options.

Customs and Import Taxes

For international orders, customers are responsible for any customs charges, import duties, taxes, or fees that may apply.

AgapePrintsDesigns / APD Clothing is not responsible for delays caused by customs processing, border controls, or fees imposed by the destination country.