Return policy
Can I return an item if I change my mind?
Yes. If you are a UK or EU customer, you have 14 days from delivery to notify us that you wish to return an item for a change of mind.
How do I start a return?
Please email us with your order number and reason for return. We will provide return instructions once your request is approved.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for return postage. If an item is faulty, damaged, or incorrect, we will cover return shipping costs.
When will I receive my refund?
Approved refunds are processed within 14 days of us receiving the returned item or proof of return and are issued to the original payment method.
Are personalised or custom items refundable?
Personalised or custom-made items are non-returnable unless they arrive faulty or incorrect, in line with UK consumer law.
Shipping
Where do you ship from?
All orders are processed by AgapePrintsDesigns, a UK business operating from Northern Ireland.
Do you ship internationally?
Yes, we ship both within the UK and worldwide. Shipping options and costs are shown at checkout.
How long does delivery take?
Delivery times vary depending on your location and the shipping option selected. Estimated delivery times are provided at checkout but are not guaranteed.
Will I have to pay customs or import fees?
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country.
What if my order is delayed or lost?
If your order appears delayed or lost, please contact us and we will investigate with the shipping carrier.
OTHER
Can I cancel my order after placing it?
Orders can only be cancelled before they are processed or dispatched. Please contact us as soon as possible if you need to cancel.
How do you use my personal data?
We only use your personal data to process orders, provide customer support, and operate our store. Full details are available in our Privacy Policy.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers such as Shopify Payments and PayPal. We do not store full payment card details.
Do you accept exchanges?
We do not offer direct exchanges. If eligible, you can return an item for a refund and place a new order.
How can I contact you?
You can reach us via the Contact page on our website or by emailing us directly. We aim to respond as quickly as possible.
