Refund policy

Return & Refund Policy

AgapePrintsDesigns

Last updated: July 2026

1. Overview

Thank you for shopping with AgapePrintsDesigns. We want you to be happy with your purchase. If you are not fully satisfied, this Returns & Refunds Policy explains your rights and how we handle returns, refunds, cancellations, and faulty items.

Our business is based in Northern Ireland, United Kingdom, and this policy complies with applicable UK consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Where applicable, we also respect the statutory rights of customers purchasing from the European Union.

2. Right to Cancel / Change of Mind Returns

If you change your mind about an eligible purchase, you have the right to cancel your order within 14 days from the date the last item in your order is delivered, without giving a reason.

To exercise your right to cancel:

  • You must notify us within 14 days of delivery of the last item in your order.
  • Once you have notified us of your intention to return, you must send the item(s) back to us within 14 days of that notification.
  • Items must be unused, unworn, unwashed, and in their original condition.
  • Items should be returned in their original packaging where reasonably possible.

To start a return request, please use our returns portal:

https://account.agapeprintsdesigns.com

Alternatively, you may contact us by email:

agapepd3signs@gmail.com

3. Cancellation of Unfulfilled Orders

If your order has not yet been fulfilled or processed for production, you may request cancellation within 14 days of placing your order.

To request cancellation, please contact us through:

Returns Portal:
https://account.agapeprintsdesigns.com

or email:

agapepd3signs@gmail.com

If your cancellation request is approved before fulfilment begins, we will process your cancellation and issue a full refund, including standard delivery charges, within 14 days.

Please note that many of our products are printed or manufactured specifically to your order. Once production has started, personalised or made-to-order items cannot normally be cancelled unless required by applicable consumer law.

4. Products That Cannot Be Returned

The following products are exempt from the 14-day cancellation right unless they are faulty, damaged, or incorrect:

  • Personalised products
  • Custom-made or made-to-order products
  • Products customised with names, photographs, dates, or personalised text
  • Digital downloads once accessed or downloaded
  • Gift cards
  • Sealed hygiene products once opened

Many of our products are manufactured specifically to your order. Under UK and EU consumer legislation, these products are exempt from the statutory cancellation period where they have been made to your specifications or are clearly personalised.

5. Faulty, Damaged, or Incorrect Items

If your order arrives:

  • Damaged,
  • Faulty,
  • Defective, or
  • Different from what you ordered,

please contact us within 14 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or evidence where applicable

Where appropriate, we will provide:

  • A replacement,
  • A full refund, or
  • Another suitable resolution.

We do not offer direct exchanges. If eligible, you may return an item for a refund and place a new order.

If a return is required because the item is faulty, damaged, or incorrect, AgapePrintsDesigns will cover the reasonable cost of return shipping.

6. Return Shipping Costs

For eligible change-of-mind returns:

  • Customers are responsible for return shipping costs.
  • We do not provide prepaid return labels for change-of-mind returns.
  • We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

For faulty, damaged, or incorrect items:

  • AgapePrintsDesigns will cover reasonable return shipping costs or provide a return label where available.

7. Refunds

Once we receive your returned item (or proof that it has been sent back), we will inspect the item and notify you of the outcome.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned goods.

Refunds will include:

  • The cost of the returned item.
  • Standard outbound delivery charges where required by applicable consumer law.

Refunds will not include:

  • Additional charges for express, priority, or premium delivery services.
  • Return postage costs for change-of-mind returns.

If returned goods have been handled beyond what is necessary to establish their nature, characteristics, and functionality, we may reduce the refund amount where permitted by law.

8. How to Start a Return

To request a return or cancellation:

  1. Visit our returns portal:
    https://account.agapeprintsdesigns.com
  2. Alternatively, email:

agapepd3signs@gmail.com

  1. Include:
  • Your order number
  • Your name
  • The reason for your request
  • Photographs if reporting damage or a fault

Please do not return items until you have received return instructions.

9. International Orders

If purchasing from outside the United Kingdom:

  • Customers are responsible for return shipping costs on eligible returns.
  • Customers are responsible for customs duties, taxes, import charges, or other fees associated with returning goods.
  • Original shipping costs are refundable only where required by applicable consumer law or where the item is faulty, damaged, or incorrect.

10. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact us:

Returns Portal:
https://account.agapeprintsdesigns.com

Email:
agapepd3signs@gmail.com

Website:
https://www.agapeprintsdesigns.com

Contact Page:
https://www.agapeprintsdesigns.com/pages/contact

This policy does not affect your statutory rights under applicable UK and EU consumer protection laws.